Return and refund policy

At RadiantSteps.Store, we prioritize customer satisfaction. Our goal is to provide high-quality products and excellent customer service. If you're not satisfied with your purchase, please review our policy below:

Returns:

1. Timeframe: Returns are accepted within 10 working days from the date of delivery.
2. Condition: Products must be in original condition, unused, and with all tags, labels, and packaging intact.
3. Return Shipping: Customer is responsible for return shipping costs, unless the product is defective or damaged.
4. Inspection: Returned products will be inspected for damage or defects before processing refunds or exchanges.

Refunds:

1. Processing Time: Refunds will be processed within 5-7 working days after receiving returned products.
2. Payment Method: Refunds will be made through the original payment method.
3. Refund Amount: Refund amount will exclude shipping costs, unless the product is defective or damaged.
4. Notification: You'll receive an email notification once your refund is processed.

Exchanges:

1. Timeframe: Exchanges are accepted for size or color changes within 10 working days.
2. Additional Costs: Customer is responsible for additional shipping costs.
3. Availability: Exchanges are subject to product availability.

Non-Returnable Items:

1. Final Sale: Products marked as "Final Sale" or "Non-Returnable" are not eligible for returns or exchanges.
2. Damaged or Used: Products that are damaged or used are not eligible for returns or exchanges.

Defective or Damaged Products:

1. Reporting: Report defective or damaged products within 3 working days of delivery.
2. Replacement: We'll replace defective or damaged products free of charge.
3. Refund: If replacement is not possible, we'll provide a full refund.

Required Information:

When contacting us, please provide:

1. Order number
2. Reason for return/refund/exchange
3. Product details (name, SKU, etc.)

Pakistan-Specific:

1. Consumer Protection: Our returns and refunds policy complies with Pakistan's consumer protection laws.
2. CCP Grievance: Customers can also contact the Competition Commission of Pakistan (CCP) for grievances.

Changes to Policy:

RadiantSteps.Store reserves the right to modify this policy at any time. Changes will be effective immediately. We'll notify you of any changes via email or on our website.

Acceptance:

By shopping with us, you acknowledge that you've read and understood our refund and return policy.

Contact Us:

For returns, refunds, or exchanges, please contact our customer support team:

Email: radiantstepsofficial@gmail.com                                                                        Phone: +923137007140                                                                                            Address: Colony NO.3,House NO.9,Khanewal